With so many options out there for web conference calls, business leaders may be tempted to save money by choosing a free service over a paid one.
This decision seems perfectly sensible at first; you get the service you need without having to pay a cent.
Unfortunately, when it comes to web conferencing, you get what you pay for.
Despite the costs involved, there are a number of reasons why a paid service is the preferable option when it comes to web conferencing in Australia.
Call quality shouldn't be compromised
Imagine you're setting up a team meeting via web conferencing. Everyone has freed up a space in their calendars, and the session is about to begin. Thirty seconds into the call, the connection drops out. Now the meeting is on hold until the problem is sorted out, costing everyone valuable time and money.
A connection issue isn't too much of a hassle when communicating with co-workers, but it can be embarrassing, if not damaging, when the same problems occur when contacting clients.
As savvy customers we are, understandably, not particularly patient when our time is being wasted on communication issues. In Microsoft's 2018 State Of Global Customer Service Report, 36% of us have difficulty reaching or inability reaching a live agent when an issue arises.
If people are unable to access support when they need it, it's pretty certain they won't be willing to risk poor connectivity in web conferences.
While free services do provide a level of quality, they are often just not up to the same standard as a paid platform.
Reliable customer support is peace of mind
Of course, problems with web conferences can always arise. When they do, it is important to be able to resolve them as quickly as possible.
With a number of free web conferencing platforms, custom support is available via web chats and email. Users can also search through FAQ pages and forums to try and find a resolution to their issue.
With Eureka's web conferencing service, on the other hand, you can reach a real person by phone 24 hours a day, seven days a week. This ensures that any technical difficulties that arise will be resolved as quickly as possible so you can get back to the important meeting at hand.
Experience a high degree of functionality
Aside from the quality and service, the cost of web conferencing platforms is made up for with the flexibility it offers through a number of different functions.
With Eureka's web conferencing, you are able to share presentations, documents and video, as well as conduct live polls and surveys. This service also lets you send files to participants, regardless of their location.
A web conference can also be recorded, ensuring that people who missed the initial event can still get caught up to speed.
Eureka web conferencing is particularly useful when it comes to hosting meetings with a large number of participants; up to 1000 people can join in at one time.
While free services can also host multiple participants, there are some restrictions. One free platform, for example, only allows up to four hours for a single video call and 100 hours each month. If users exceed those parameters, the video cuts out, and the call switches over to audio only.
A business that needs to conduct a high volume of web conferences may find that a free service doesn't grow with their business needs, nor consistently support their requirements.