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Why teleconferencing is an invaluable tool for small businesses

Posted by Sidney Ferguson

Last updated on July 6, 2017

Teleconferencing is a great communication option for businesses of all sizes and scopes, but small businesses in particular can often benefit from the merits of teleconferencing. It helps promote communication for businesses and teams, no matter the distance between them. Here are three reasons why teleconferencing is an invaluable tool for small businesses.

man on phone in home office/workshop

Teleconferencing saves time

Time is one of the most valuable assets for businesses. It's no secret that small businesses are time poor, with staff members often wearing multiple hats and fulfilling a number of important roles throughout the day. For this reason, time spent travelling to and from meetings can be seriously expensive in terms of lost productivity and commuting costs.

Teleconferencing significantly cuts down on these expenses by allowing staff members to conduct meetings over the phone rather than in person with colleagues, suppliers or contractors. Decisions can be made quickly and efficiently so that staff are able to maximise their productivity throughout the day. The ability to record and play back calls ensures that there's always a record of decisions made for you to refer back to if necessary.

Teleconferencing is cost-effective

Teleconferencing is the ideal solution for small businesses with limited budgets for communication solutions. It's quick and easy to set up, and high-quality teleconferencing providers only charge you for what you use. Avoid providers who charge you cancellation fees or make you pay for subscriptions or lines you booked but didn't use.

With a pay-as-you-go service, you can easily keep your costs down and keep track of your spending. You never need to worry about unexpected costs, regardless of whether your teleconference takes place.

Teleconferencing boosts customer service

One of the greatest weapons that any small business has in the fight against big businesses is exceptional customer service. Although a global conglomerate might have a bigger marketing budget, more retail outlets and a larger number of staff, they'll never have the same locality and familiarity as a small business.

In order to capitalise on that advantage, it's important to ensure you are delivering excellent customer service day in and day out. Teleconferencing enables you to conduct high-quality, reliable meetings over the phone with both customers and colleagues. Teleconferencing provides a way for you to solve critical issues and ensure the best possible outcome.


Work together. Streamline meetings. Reduce travel costs.

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