As a business grows and develops, it is likely there will be more client and customer communications as well. This means that it could get to the stage where you will have to teach other employees how to use teleconferencing and train them to be confident representatives of your business.
There is a possibility that these employees haven't been hired to fulfil this role so they may have a few things to learn about client communication.
Here are the three most important skills for teleconferencing:
A representative may not be a leader within the company, but as a teleconference host, they will need to be able to take control and lead from the front.
As a teleconference can host up 200 people, they must be confident to speak in front of a large group and manage all the different personalities on the line.
Taking a strategic approach to a teleconference is important for a number of reasons. Hosts must be capable of reining in conference calls that are heading in the wrong direction.
As a number of people have taken important timeout to attend the teleconference, a host needs a strategy to restrict off-topic conversations and redirect focus back onto the agenda. Knowing how to strategize is also key if a customer is unhappy with the situation and needs to be talked around.
3) Body language
Although the guests can't see how a host is sitting, both posture and body language can play a role in how successful a teleconference is.
Sit how you would in a normal meeting or stand up, as it gives your tone and pitch more authority and control. It is also suggested that hosts gesture like they would in face-to-face conversations as this prompts a more natural flow to the conversation.