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Teleconferencing etiquette bugbears revealed

Posted by Eureka Editor

Last updated on June 19, 2017

For more and more Australian businesses, teleconferencing is the new way of communicating with stakeholders and clients in other countries.

Teleconferencing was recently the subject of a Robert Half survey which polled more than 1,000 workers on conference call etiquette and their biggest bugbears.

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The respondents were asked about the most distracting or annoying things that could happen in relation to conference calls. According to the results, the most common issue was multiple people talking at the same time, highlighted by 37 per cent of workers.

This was followed by excessive background noise (24 per cent), attendees not paying attention (9 per cent) and attendees talking while on mute or putting the call on hold (both 7 per cent).

Executive Director of OfficeTeam Robert Hosking explained that because communication is so important between various business groups, the need for a productive conference call is vital. Unfortunately, if these challenges arise they can make it very difficult to achieve this.

Luckily, we've written another blog which explains exactly how you can avoid these frustrations and have an efficient and productive conference call every time.

Aside from addressing these possible conferencing challenges, to ensure your conference call runs smoothly, you also need to follow basic conferencing etiquette. "It's tempting to let your guard down on conference calls because participants can't see you, but basic meeting rules still apply. To get the most out of these discussions, join on time, offer your undivided attention and be respectful of other attendees," he said.

Ideally, teleconferences require a clear agenda to be sent out beforehand. The agenda should include information about the start time, estimated finish time and who is tasked with speaking on which topics.

When this is done, your participants should have ample time to find themselves a quiet place for the call and prepare their discussion points. It is also important to set aside time for questions to ensure that everyone has the opportunity to participate in the discussion.

Learn more about hosting efficient meetings

 

Topics: Teleconferencing

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