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Confessions of a web conferencing expert [abridged]

Posted by Eureka Editor

Last updated on May 24, 2017

confessions1

We recently interviewed one of our experts to get the lowdown on how web conferencing can transform your next conference call.

You can read the longer version of this blog post here.

Q: Who uses web conferencing?

We service all organisations, from commercial to not-for-profit – some have regular weekly meetings and others get together on an ad-hoc basis.

Q: What types of meetings are suitable for web conferences?

A: Any type of meeting where participants in multiple locations need to see a presentation or share screens to show important documents or reports.

Q: Do participants need any special equipment to host or join a web conference?

A: Other than a computer and a reliable internet connection, and a webcam if participants want to see each other, special equipment is not needed.

Q: Do participants need to download any special software?

A: There is no need to download any special software. Once they have received an invitation from the meeting organiser, participants can join the web conference via their web browser. 

Q: What is the main difference between web conferencing and video conferencing?

A: Video conferencing is the live streaming of images over the internet and simply adds another interactive layer to web conferencing.

Q: What are the features most valued by your customers?

A: Many of my customers find the recording feature extremely useful. Others love our screen sharing capabilities, the ability to annotate and highlight, and the instant messaging function.

Q: Why do conference call customers like web conferencing?

A: Customers like that they can initiate a web conference and invite participants at a moment’s notice via our web portal. They also like that they can choose which part of their screen they share with meeting participants.

Q: Do you provide 24/7 helpdesk support?

A: We are always available to help the host run their meeting as smoothly as possible. If they have any technical difficulties, participants can press *0*0 on their telephone keypad and we’ll be there to help in an instant.

Q: What are the main benefits of using web conferencing?

A: Cost effectiveness and the ability to collaborate by sharing screens are the main benefits of web conferencing when a group of people in different locations, and often time zones, need to come together to share ideas and make decisions quickly.

Q: How would users get the most out of their web conferencing experience?

A: Bundling audio with web conferencing ensures customers get the most out of their web conferencing experience.

Topics: Web Conferencing, Conferencing Services

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