By now, many in the business world are well aware of the multitude of benefits that web conferencing presents. Unfortunately, there are also a number of obstacles that can block organisations from seeing the full value of this and other digital communication methods.
By addressing some of these obstacles head on, however, companies can enjoy the perks of seamless collaboration and communication across great distances without issue. These are three strategies that can help organisations master a web conferencing strategy from day one.
Create a suitable conferencing space
One of the biggest advantages of web conferencing services is that they only require a phone line and an internet connection. As such, they are incredibly easy to set up, and accessible from many different locations. This versatility, however, can lead to a costly mistake - not having a dedicated space available for conducting a conference.
Almost everyone who has worked in an office is aware of just how many distractions there are. One of the most insidious of these is the noisy coworker. According to a June 2015 survey from CareerBuilder, noisy coworkers are one of the top ten distractions in the workplace - nearly one in five employees said too much chatter was an issue for productivity.
Even more benign noises - the clatter of keyboards, important phone calls, or even just a running printer or copier - can get in the way of a good web conference. Excessive aural background clutter can absolutely hinder effective dialogue.
To avoid this, if at all possible, companies should make a conferencing space available for web conferencing needs. Having a dedicated room available ensures that nothing but crystal clear communication comes from their end of a digital conversation.
Have a clear process for resolving issues
On the rare occasion that a problem occurs, a quick and effective resolution is imperative - given the work that goes into arranging a web conference, unexpected downtime is a drain on time and resources. There are few things less conducive to getting a conference back up and running than a lack of clear instructions on what to do in such a circumstance.
Without knowing where to turn when something goes wrong, employees could waste crucial time trying to find out who to bring their issue to. With a dedicated point person, or clear guidelines on how to resolve or troubleshoot potential issues, companies can make sure that they avoid such delays.
Fortunately, Eureka Conferencing offers Australian-based support by phone 24/7. No matter when an issue occurs, an actual person is on hand, ready to assist and get a conference back on track. With assistance available at all times, there's no need to worry about handling problems on your own.
Conduct effective employee training
Given the convenience of carrying out a web conference, employees should be able to arrange one without too much guidance or supervision. This removes any bureaucratic barriers to getting a conference set up. In order to make this process as efficient as possible, companies should make sure that all necessary employees know the official process for organising one.
Additionally, training should also include best-practice guidelines on how to actually engage in a web conference - this can include everything from clear communication strategies to the proper body language and positioning in front of a webcam. After all, it doesn't convey the best image when the person on the other end of the conference ends up with a close-up of an employee's nostrils.
With these strategies in place, organisations can preempt many obstacles to hosting and participating in successful web conferences. To learn more about these and other services, get in touch with Eureka Conferencing today.